Refund & Cancellation Policy

Because our products are custom-printed and tailored specifically to your design and specifications, our return and cancellation terms are outlined below:

1. 1

   Order Cancellation

   • You may cancel your order for a full refund provided that production has not yet started.
   • Once file pre-flighting, plating, or physical printing/laser cutting has commenced, orders cannot be canceled or modified.
2. 2

   Damaged or Defective Items (Reprints & Refunds)

   We guarantee quality execution against approved digital proofs. You are entitled to a free reprint or a full/partial refund if:

   • The finished product contains significant production defects (e.g., severe miscuts, binding defects, or smudged print caused by machinery error).
   • The product delivered differs materially in size, paper specification, or quantity from your confirmed invoice.
   • The item was damaged in transit by our courier partner.

   Note: We are not liable for spelling errors, grammar mistakes, low image resolution, or color shifts originating from user-provided artwork or files approved by the customer.

3. 3

   Reporting Window

   Any claim regarding defects or missing items must be reported to sameh1one@gmail.com or via WhatsApp within 48 hours of package delivery, accompanied by clear photos/videos of the issue.

4. 4

   Refund Processing

   Approved refunds are processed directly back to the original payment method (credit/debit card or e-wallet). Depending on your card issuer or bank, the refund will reflect in your account within 7 to 14 business days.